RULES & POLICIES
SAFETY & GENERAL RULES
The following rules and guidelines will be enforced at each event. Participants and Spectators are expected to abide by all rules and guidelines including written and/or posted rules of Fathom Producers LLC, and the waiver and agreements they have signed. Participants and Spectators must abide by all instruction from Fathom staff, medical personnel, and event volunteers. Participants, Spectators, and Volunteers understand that some events are potentially dangerous and assume all responsibility for any and all medical expenses incurred as a result of participating in or attending at an event produced by Fathom Producers.
Fathom Athletic Events
By participating in an event, Participants agree that they are the minimum required age. Participants understand that athletic events are potentially dangerous in nature and accept all inherent risks associated with the event. Participants should bypass any portion or request assistance when they feel like they are in a situation that could compromise their safety. Urinating or defecating on or near the course is strictly prohibited.
Enforcement & Removal
Fathom Producers Crew and Staff and/or medical personnel reserves the right to remove any participant, spectator, or volunteer from the event for any reason. Fathom Producers medical personnel reserves the right to examine any guest/patron who appears to be injured.
At most Fathom Producer’s events, Registrants (including spectators and donors) are not eligible to receive a refund for any reason, under any circumstance including, but not limited to: injury, scheduling conflict, event delay, event rescheduling or date changes, event modification or event cancellation. The additional online transactional (checkout convenience) fees, donations, spectator tickets, merchandise purchases, applicable taxes, or any other costs incurred in connection to the event are non-refundable under any circumstances.
Due to the nature of producing single-day events , we are unable to offer refunds for event scheduling changes, postponement, or cancellation due to logistical difficulties or inclement weather. In these instances, guests have several options for consideration, including transferring* a registration to another event, donating a registration to a Wounded Warrior, or transferring a registration to a friend*. *Transfer Deadlines Apply. Policy Updated 11/01/2012
All discount vouchers must be redeemed on the website of the event you will be attending, by registration date noted on the voucher. This allows Fathom Producers time to order your included items like t-shirts or other inclusions. If you do not register by the deadline, we are unable to guarantee a spot for you. To make sure you are correctly registered, visit the Registration Center and resend your confirmation email. Note: Discount vouchers are non-transferable under any circumstances.
PHOTOGRAPHY & MEDIA
By entering the Fathom event site, Participants, Spectators, and Volunteers or any other persons at the event, agree and allow Fathom Producers to use and/or license others to use my name, photographs, motion pictures, recordings, and/or likenesses of the participant of the event, edited or in original state of capture, for promotions, future productions, and advertising in events that may not depict the actual event that you attended.
This is a website owned by Festival Haus, the Music and Entertainment division of Fathom Producers LLC. Fathom Producers makes the Websites available for your use subject to all terms and conditions (“Terms”) set forth on the Websites, as may be amended from time to time.
We collect information you provide directly to us. For example, we collect information when you provide it to us voluntarily by creating an online account, commenting on a message board, registering for an event, signing up to receive our emails, contacting our customer service team, participating in a sweepstakes, contest or survey, donating to one of our charity partners, applying for a job or otherwise communicating with us.
You also may give us permission to access your information on third party social media sites. For example, you may link your Facebook or Twitter account to our websites, which allows us to obtain information from those accounts (e.g., your friends or contacts). The information we obtain from those services often depends on your settings or their privacy policies, so be sure to keep those updated with your preferred settings. The types of information we may collect include your name, email address, phone number, zip code, billing address, and any other information you choose to provide.
We use your personal information to process your registration and provide you with the above-and-beyond customer service for which we are known. We use your personal information to organize and administer events and to provide results of events. In addition, in our constant effort to seek bottlenecks, we may use your personal information to improve the Websites’ content and layout, to improve our marketing efforts directed at new and existing customers and to determine general information about visitors to our websites.
We use your personal information to communicate with you about your event registration, such as to send you a confirmation email when you register for an event and updates relating to that specific event. Also, you may submit your email address to us for a variety of reasons, including, but not limited to: registering for a sweepstakes, contest or survey; requesting that we notify you of new brands, events or products; signing up for newsletters and special offers. If you submit your email address or phone number to us, we use it to deliver information to you.
By registering for one of our events and providing us with your phone number and email address, you expressly agree that we may communicate with you in the following ways: (i) provide updates and information relating to the event for which you are registered; (ii) promote events that differ from the one for which you originally registered, whether produced by Fathom Producers or one of its affiliates, sponsors or partners; (iii) promote products that differ from those which you have purchased; (iv) provide Fathom Producers updates and information about Fathom events or brands; and (v) provide information about the Websites. We always permit you to opt out or unsubscribe from emails. However, if you opt out of receiving emails related to current event registrations, you may miss important information or changes relating to the event, for which Fathom Producers assumes no responsibility. If you would like to opt out of emails from Fathom Producers or Mud Challenger, please contact us. If you would like to opt-out of any text message we send, please reply STOP to the number that texts you, or contact us by email.